Vital action steps to take should a scam occur

Knowledge is power and when it comes to scams there’s no greater truth than that. As one can easily become a victim without realising it, and the best way to prevent this from happening is to stay informed.

Here are some key action steps to take once you realise that you’ve been Cyber-crime scammed.

In an Anti-Virus Scam

As computer security becomes more of a concern, scammers hide behind virus protection software to exploit users. Through ads disguised as legitimate security alerts, con artists can gain access to your computer with a simple phone call.

It starts with a pop-up warning to the user that their computer is infected and they must buy protective software. The user is then prompted to call a phone number for help, where they’ll be connected to a scammer who tries to convince them to purchase anti-virus software.

Once purchased, the scammer will ask for remote access to the computer to help install the software, but actually install spyware instead. This spyware will be able to steal almost any type of information on your computer from photos to financial information.

If you ever receive a pop-up with an urgent message about a virus on your computer

Ignore it.
Familiarise yourself with legitimate security software
Scan your computer frequently to identify any threats.

Phishing and Fraud Scams

It is methods of deceitfully obtaining personal information. Such as passwords, identity numbers and credit card details by calling, sending emails or cellphone messages that look like they come from trusted sources, such as banks or legitimate companies.

Typically, these emails or cellphone messages request that users click on a link in the email, which will direct users to a spoofed website. A site designed to fool users into thinking that it’s legitimate to obtain, verify or update contact details or other sensitive financial information. These emails and messages also contain a telephone number and contact person whom you should call, as you’re promised you could win large sums of money.

When this occurs:

Check what the account name looks like by checking for errors like misspelt name or added punctuation marks.In order to create a duplicate yet fake account fraudsters do this intentionally in the hope that consumers won’t see the fake account.